Hello, Dreama. My kids are all grownups now and know many things about PC more than me. It was just I, who didn't allowed them to fix problems on my PC, since my eldest son left abroad for employment purposes.

It took ten days before my daughter talk to me again, and the reason of our misunderstanding was about virus removal. It's sad those culprit caused not only system problems but family dispute, as well...

Bless you hon...I just went thru the same thing. Went to a site and suddenly a box came up asking did I want to install their software. I clicked NO, but it started installing it anyway. Tried everything to stop it cuz I knew right away what it was, spyware. It's called Webhancer, Shop At Home Agent...took me 6 hrs. to get that mess off my computer! We should have a choice, when we say no, we mean no. It's downright mean and vicious and made me so mad I had to waste 6 hrs of my time. I hope someday soon they find a way to deal with these people. As far as I'm concerned they should go straight to jail. Anyways, hope you get your computer free of them. Do you have a parental control on your computer? If so, you can block any downloading by your kids when you are not present. Best of luck...

Hello, Raven, I need to reformat my PC as the popup worm 'virus' resides in my PC... I am not talking about ordinary popup alerts, what infected my PC controlled internet explorer and I cannot even go to windows update as the site redirected to the same url over and over again to download their spyware software!

You may uise also - Yahoo! Toolbar that may be used to block pop-ups.. Make sure you also install ad-aware softwares.. They Help

Have a nice day! Ingatz

The reason I mentioned the reformat is because your registry would be clean of the worm/virus and of all the "clutter" that usually remains when we install/uninstall programs. There's some programs that claim to clean the registry but personally, from time to time I like to format everything. Not only because of the clean install, but because I am forced to backup the most important files and software and because I am forced to clean the PC from old and forgotten files. It's like a Spring cleaning. Know what I mean? Deep cleaning your house, instead of just cleaning the dust?
If you prefer, use whatever program to get rid of the worm/virus and begin to backup all your important data(emails/files/etc.). Use an old HDD (in good condition of course), or if you have CD-R save it to a few discs. Save all the important information about programs you purchased. If you do this, next time you think about reformatting, it will just take you a couple of hours, sometimes less. BTW, why do you have to go to the store where you purchased your pc to reformat the HDD? Didn't they give you a backup copy of all the installed software?

Download this and run it. It's free and will clean up everything.

http://free.grisoft.com/freeweb.php/doc/2/

Good luck.

Hello, Steve, good to see you here...

I really do not know what to do about this worm. My daughter and I still do not talk. She felt really bad when I didn't like to listen to her suggestion on how to get rid of this spammer's page residing in computer's system.

So far, I can still play and do trading on BlogShares using Mozilla browser yet there are programs associated with microsoft that popup annoying spyware softwares to download.

Thanks for visiting. We have spybot and adaware running but it didn't helped.

Gak! Don't reformat your harddrive. Run SpyBot and Ad-aware instead...but ensure that you have the latest profile updates from the respective program when you do. Either program will catch registry changes and delete them, but I run both to double check and be sure. I don't run McAfee or any other virus crap and I've never been affected by a worm or virus of any sort. Just run the two programs that I mentioned...and get the kids a different machine that they can 'play' on.

Afonso, my son didn't liked to admit installing softwares like kazaa and yet, it was running and my daughter uninstalled it.

I caught him one time using IE and he's stubborn to click OK instead of X or escape in all popup alerts. It's sad really I cannot monitor my PC 24/7...

Did you install any free software recently? Maybe that's the cause. I would tell you to edit your registry entries and try to find what's causing all that mess, but that's a dangerous thing to do unless you know what you're doing. Reformat your HDD seems like a good option.