A lifelog of a well-travelled single parent who had a life extension in 2000, blogs indiscriminately about her journey through life fulfilling unfinished business and promises that will soon complete her existence...

Lousy PLDT myDSL Service

Friday, April 07, 2006

Guess what? I believe I deserve a refund this month from Philippine Long Distance Telepnone Company (PLDT) for giving me a dialup internet speed for ten days now with myDSL personal subscription plan, at PHP 2500 per month!

This morning, I dialed 172 myDSL HOTLINE and Lloyd answered my call but, I asked for their supervisor instead. Belle accomodated my call and asked me to test my bandwidth speed under resources link on their PLDT PLAY website and I got this result:

PLDT bandwidth test

When I told Belle the site was timing out, she asked me instead to check my bandwidth speed using their rival company website, GLOBE and fortunately, the site was running well and had given me this result... Ouch!

PLDT bandwidth test

This is unbelievable. I got 77.68 kbps only!?! What shocked me most was PLDT myDSL tech support and linemen were using Globe website instead of their own. I was wondering whether GLOBE knows that a big company like PLDT was using their service...

Also, last February, if I wasn't mistaken, I didn't received my February Bill and I was surprised I received a disconnection notice last March! I barely noticed that I neglected paying my bill because my mind was too busy completing requirements on the three cases I filed with RTC.

Grrrrrr... I'm so lost what I should do about this lousy service. Am I going to get a refund for paying a DSL subscription but getting a dialup speed? How about the charges when I used PLDT VIBE when their internet was completely dead on April 2nd??? I was told they were upgrading their service last week but how they will explain that my bandwidth speed kept dropping as days passed by? Someone out there from PLDT must do something with my dissatisfaction, it's kind of annoying not to get a service what I'm paying for.

My internet is toooooooooo slowwwwwwww while blogging this entry.....


Posted on April 7, 2006 11:40 AM


butterfly Let me know you were here, your thoughts are welcome!

You really ought to bring this matter to PLDT. Their lousy network is the culprit. Better move to another provider.


Posted by: yuga on April 20, 2006 01:05 PM

Am so sorry we were not able to web cam today because my internet connection was real bad. I just wonder for how long this will gonna last.

It's very annoying when tech support doesn't email us of their scheduled maintenance. They recklessly remotely do the checking without telling their subscribers there will be service interrruptions...

They should hire a better management for DSL subscribers.


Posted by: Laila* on April 7, 2006 01:57 PM

Honey,
I am glad we both blogged about this. If you are paying for a service and don't get that service, then you should not have to pay or at least get reduced payments.

I am upset that you don't seem to get the service you have paid for. If that happened here the company would lose so many subscribers that they would be out of business, but there it seems that PLDT has to have a monopoly on the service.

I will be glad when I bring you here so when we buy 1MB and we get 1.2MB results in customer satisfaction. I am a happy customer with my provider and can't wait until you get to see how it sails here.


Posted by: Randy on April 7, 2006 01:25 PM

Please write responsibly. Thank you!









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