A lifelog of a well-travelled single parent who had a life extension in 2000, blogs indiscriminately about her journey through life fulfilling unfinished business and promises that will soon complete her existence...

::PLDT Consumer Affairs Referral

Sunday, June 11, 2006

A certain Malen Ordoñez for PLDT Consumer Affairs Referral called me in the afternoon and assured me for an immediate attention and appropriate action against my complaint of slow PLDT DSL bandwidth speed as well as rebate and cancellation of Vibe dialup charges. After I blah blah blah to her all my heart out, I received this email from her, as part of my complaint that I didn't receive any formal notice of scheduled maintenance of whatsoever from their tech support informing me in advance that they will cut off their DSL service while maintenace is on-going:

"Per our telecon, we wish to inform you that we have already forwarded your DSL problem to the Division in-charge for their immediate attention and appropriate action. With regards to DSL rebate and cancellation of Vibe charges, we will forward your request to the person in charge for their recommendaton and approval. We shall advise you accordingly as soon as we receive their feedback."

The copy of this mail had been CC to ntc @ ntc.gov.ph and Grace Marietta G. LERIOS GMGLERIOS @ pldt.com.ph. I sent PLDT a complaint letter on the 25th of May 2006 at 13:26:58 and CC it to ntc @ ntc.gov.ph and imbestigador @ gmanetwork.com so the proper authorities will be informed, too, what kind of inconvenience I had been paying for a service I didn't get since they claimed they upgraded my DSL account to 2 mbps on May 19th. Since they upgraded my account on that day, their Deteriorating Subscriber's Line (DSL) supplied me 4 kbps bandwidth speed enough to login to their server but unable to do browsing nor retrieve my mails.


Posted on June 11, 2006 05:32 PM


butterfly Let me know you were here, your thoughts are welcome!

p.s.

http://www.petitiononline.com/mod_perl/signed.cgi?pldtdsl


Posted by: inakup on June 25, 2006 01:09 AM

1. why have you gotten a better and a more formal correspondence from pldt while all i get is a one-liner which sounds to me so rude? i have been bugging them about the slow-down over at 172 but all i got was the same answers over and over again until finally i decided to e-mail them and that's where i've been sent those rude one-line response(s). no sir, no ma'am whatsoever. the most common word that was used in the email is FORWARD, that my complaint was forwarded. no other explanation.

2. i am a pldt mydsl plan999 subscriber and at the beginning they were generous enough of the speed but eventually have slowed down. at first i thought that this is a business strategy: by short-changing their clients maybe they could convince them to switch to the next plan. but since you are a large- plan subscriber maybe we can put the blame to their offline technicians and engineers or whatever they're called.

3. case in point: they sent a salt n' pepper haired technician with a laptop. when it was set-up all he could do is visit globequest.com (which is weird coz i am not using globe) and check for my bandwith, it was always below 190 which i find unusual for 256kbps. honestly, that was all he did and he insisted that it is what's been configured by their data center and that's all i am allowed with.

4. i have been given a rebate last month and i really dont know the basis of the computation.

5. i wish you good luck and i hope you could nail them down the way meralco was punished. i really want to get my moneys worth, if not i want it back!!!!!!


Posted by: inakup on June 25, 2006 01:06 AM

Please write responsibly. Thank you!









Remember personal info?







butterfly
© 2003-2007 Laila*
This site is licensed under a Creative Commons License.