Rebate Sought
Friday, June 23, 2006
I was shocked when I received PLDT's latest Statement of Account.
Current charges include Php 3,095.07 for DSL and phone line; 1,156.12 for PLDT VIBE Pay per surf; 336.65 for NDD/IDD; plus, 550.54 for EVAT (12%). Total amount? Php 5,138.38!
Malen Ordoñez <customers@pldt.com.ph> told me earlier this month that she would call me as soon as she gets feedback from the person in charge of the billing for their recommendaton and approval. As of this writing, she doesn't call me yet.
In my latest PLDT Bill, just now I noticed PLDT already charged me in advanced for last month's myDSL PERSONAL covering May 07 - June 06, 2006 because I have to pay for June 07 - July 06, 2006!
Whew, how come they charge me in advance for a slow DSL broadband internet? Not to mention that unhappy PLDT DSL subscribers (like me) were complaining of NOT GETTING THE CORRECT BANDWIDTH SPEED we subscribed for. In fact, my DSL EXCEL Plan had been activated last month, May 9th, for 2048 kbps! YET, my agony started the same day they activated my account, I didn't have DSL access for almost the entire month and for this reason, a rebate is urgently sought so I can pay also for this month's bill!
But, instead of seeing the deductions reflected in this month's bill, I was surprised that I was also being charged additional amount of Php 1,294.85 for VIBE dialup pay per surf internet!
Malen Ordoñez, where is my rebates please???
Posted on June 23, 2006 03:36 PM
Let me know you were here, your thoughts are welcome!I received email from a certain Doreen Agbayani and I BCC to you the copy of my reply to her.
I also CC it as well to Imbestigador and NTC so appropriate action can be done sooner.
Posted by: Laila* on June 27, 2006 12:23 AM
Wow, here there are several dial up companies that offer dial up for $9.95. Their bill for the dialup is ridiculous and you should get a rebate for every day that you did not have the bandwidth they were supposed to supply.
Posted by: Randy on June 26, 2006 12:03 PM
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