Tuesday, June 27, 2006

Following my telephone conversation with a certain Nanette "Candy" Mangalindan c/o PLDT HOTLINE 171 Billing Section, yesterday, she said I can pay now my latest bill in the amount of Php 5,138.38 LESS Php 1,294.85 disputed amount, that's Php 3843.53!

However, I received email from PLDT Customer Service Supervisor, Miss Doreen Agbayani <dragbayani@pldt.com.ph>, with subject line, "FW: DSL Connection - PL# XXXXXX" and mentioned the following:

1. we shall grant you a rebate equivalent to 14 days covering the dates from June 8-21, 2006 when you experienced slow speed.
2. The rebate will be credited to your account on the next billing period.
3. be advised that you still need to settle the vibe usage charges in the amount of P 1294.85 (vat inclusive) since you were able to use the service when the DSL was down.
4. we have issued a service order to cancel the Vibe Pay per Surf service on your telephone which will take effect within 3 to 5 days.

I replied a long message to Ms. Agbayani and CC it to NTC <ntc@ntc.gov.ph>, Mike Enriquez <imbestigador@gmanetwork.com>, and also to Malen Ordoñez <customers@pldt.com.ph>... signing a petition is probably imminent because of the following reasons:

1. Service denial took place between May 9th and June 9th but PLDT will give me rebates only for slow bandwidth for the period of June 8-21, 2006!
2. I received June's statement of account and current charges include Php 3,095.07 for DSL and phone line (June 07 - July 06, 2006); 1,156.12 for PLDT VIBE Pay per surf; 336.65 for NDD/IDD; plus, 550.54 for EVAT (12%). Total amount? Php 5,138.38! This is insane!
3. PLDT Vibe dial up actually cost PHP 140 a month only and at 36 kbps bandwidth speed. I subscribed for DSL unlimited broadband internet at 2048 kbps. Why charged me more at a slower bandwdth speed when there was denial of service?
4. Actual test made by Mr. Ely Cansilao happened in mid June. So, in fairness, PLDT should actually give me a full one month rebate for the month of May, when PLDT's Data Center had serious technical problems!
5. I need rebates immediately since I already paid in advanced myDSL subscription for the month of May.

I also included Bandwidth Speed Test Result as of 2300 H 26 June 2006

• GlobeQuest Bandwidth Meter: 497.21280 kbps
• Bandwidth Speed Test: 347.2 kilobits per second
• Abeltronica: 626.16 kbps
• PLDT Play Bandwidth Test Results : 1.10 Mbps (I find this result very exaggerating as I was still getting the same speed like before except that PLDT meter showed I have faster connection.)