Thursday, August 24, 2006

I rushed to PLDT Business Office late this morning even Randy was still online. I had to confront anyone there for billing me PhP 6,352.97 this month while in fact, I didn't have phone line and myDSL for two weeks!

On my way downstairs, my neighbor complained too about their dead phone line for almost two weeks now. She gave me her statement of account so I can notify PLDT about it.

It was almost lunch time when I arrived at PLDT Office, Muñoz Branch. A certain Remedios Cruz attended to my complaint and after showing her my previous statements and adjustments made by another customer care clerks, I ended up paying Php 2,026.00 and a promise of two weeks rebates on my next bill. I was informed that their computer system recognizes changes only after two months and since what Adeliza Isidro made prior to my complaint thirteen days ago had not been in effect yet even I already surrendered my modem, PLDT still billed me for DSL internet for this month.

Somehow, I feel sorry for those people who kept paying and / or being billed by PLDT even though this company failed to deliver the services many of us subscribed for, kind of a simple ripoff one can hardly notice...

Anyway, since Bayantel's Sky DSL internet had been installed two weeks ago, so far we are happy that we're getting the true bandwidth speed based on 1.5 mb plan subscription. I made several bandwidth speed tests from different sites to determine differences:

2Wire Speed Meter: Your bandwidth was clocked at 2.33 Mbps

ZDNet Bandwidth Test: 1052.9 Kbps

Sky DSL Download Speed Checker: Your download speed is: 1476.28 kbps

speedtest.ph: Your current bandwidth reading is 1.13 Mbps

Bandwidth Directional Speed Test: 1221 kbps Download and 56 kbps upload

Bandwidth Speed Test: Communications 677.5 kbps and Storage 82.7 kbps

A Beltronica: (24-08-2006 07:24:08 Philippines) Download, 1085.76 kbps and Upload, 188.48 kbps

GlobeQuest Bandwidth Meter: Your current bandwidth reading is 1290.04320 kbps, which means you can download at 161.26000 KB/sec. from our servers.

When PLDT offered me an upgrade last April, their 2.2 mpbs broadband boost promo was misleading because instead of getting a faster DSL broadband speed when they upgraded my account from Plan 2500 to Xcel 3000 on May 9th this year, that's the time I had online nightmares of slow bandwidth speed ranging from zero kbps up to 4 kbps almost everyday that I gave it up this month to stop them from ripping me off.