Friday, October 05, 2007

I found something interesting on the Bayan Supports NTC’s (National Telecommunications Commission’s mandate under E.O. 546, Act 3846, E.O 436, R.A. 7925) Consumer Protection Guidelines article, it says, "In the Bayan rebate program, if a Bayan landline remains un-repaired for more than 24-hours, P100 will be given for every day the problem stays unsolved. For bayanDSL, a rebate of P500/day is given."

Duh?!? Since two months ago, I had been suffering from slow bandwidth connection and two days I had zero internet but I never received any rebates, not a single cent, from BayanDSL!

Today marks the 10th day of BayanDSL nightmare: I called Bayantel hotline 4112000 and Tanny Joy Tamondong told me someone came over at our place at 9 am this morning and according to the report, we refused them to repair our DSL connection and they closed Complaint Ticket # 1016233.

Both Randy and I were shocked because we're eating breakfast with Junjun and Tintin from 8:55 am until 9:30 am! No one dings our buzzer nor call us by phone!

I tried to get the name of the lineman who lodged the refusal report but she doesn't want to tell me. So, what is this statement all about: "Each customer is our priority client. We understand that staying loyal is completely their choice. But the difference is that we will make it our business to make sure we stay loyal to them,” says Chief Executive Consultant for Bayan Telecommunications, Tunde Fafunwa."

I am BayanDSL NetBasic Plan subscriber paying Php 3,360 monthly for a business plan in a residential area so I could get a guaranteed 1 mbps continuous bandwidth speed but, unfortunately, I kept getting poor bandwidth speed between 4 kbps and 135 kbps everyday. In short, BayanDSL is providing me a 384 Kbps bandwidth speed available to Plan 899 subscribers only!

After the linemen left, I checked my bandwidth and I got this ready: "Your current bandwidth reading is: 77.66240 kbps, which means you can download at 9.71000 KB/sec."

What a ripped off...